O2 Motion Performance Guarantee
Order online – Free Shipping – 60-day trial – hassle free returns.
It’s part of the Julius Marlow brand’s DNA to be bold and innovative in footwear design and technology. The next generation of O² Motion; re-imagines the original concept through fully integrated sports science technology. Synthesising the walking motion; our promise to you is that your O² Motion purchase will look great, feel great and fit great.
The O² Motion Performance Guarantee is designed to give you complete peace of mind when purchasing O² Motion for the first time. We're so confident you'll love the comfort, fit and style that we will refund the purchase price of your first pair of O² Motion shoes; if you're not 100% satisfied within 60 days of your purchase.
60- day risk free trial - we know it takes time to love your new shoes, so we want you to test the design and technology of your new O² Motion shoes before you give your verdict. If you don’t love your new O² Motion shoes, we will organize the return and give you a full refund.
Claiming your Performance Guarantee
Step 1: “Feel the Motion” in your new O² Motion shoes.
Our O² motion sports performance technology will feel immediately comfortable, you will not need to break them in as you would with a standard men’s shoe. You will find that this comfort will increase with continued wear.
In order to experience the O² motion comfort, we ask that you wear your O² Motion shoes at least five (5) times within the first 30 days of delivery to “Feel the Motion”
Step 2: Not satisfied with the level of comfort? Email our friendly customer service team at https://juliusmarlow.com.au/contact-us to facilitate your return.
If after 30 days and before 60 days from the date of delivery you wish to receive a refund, simply contact our customer service team and they will process your online claim and arrange your refund within one (1) business day of us receiving your O² Motion shoes. Please allow 3-7 business days to receive the funds back on your original method of payment.
Step 3: Returning your O² Motion shoes to us: Once you have contacted our customer service, they will assist you in returning your shoes to us (at no cost to you).
Claim my guarantee
This guarantee is subject to the following terms and conditions:
1. The O² Motion Comfort Guarantee only applies to your first single pair (1) of O² Motion shoes purchased online at juliusmarlow.com.au. Products eligible include: all styles incorporating the new O² Motion technology.
2. This guarantee only applies to the comfort, fit and style of the O² Motion product.
3. The product must be used in accordance with normal wear and tear.
4. In order to claim under this, guarantee you must notify us between 30 and 60 days from the date of delivery of the shoes to you, having tried your O² Motion shoes at least five (5) times in the first 30 days.
5. The guarantee does not affect your right to a replacement or refund relating to any fault with any products available at juliusmarlow.com.au or authorized stockiest, including your first single pair (1) of O² Motion shoes.
If you have any queries in relation to this guarantee, please contact our customer service team on 1800 308 432 Monday - Friday, 8.30am - 5pm AEDT.