We offer free standard shipping on all orders over $99.00; orders below this value are charged at a flat rate of $9.95. Express shipping is available at a flat rate of $14.95. Your products are shipped from our warehouse in Victoria and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA. In busy trading periods, orders may take longer due to high volumes.
Orders placed before noon AEST will be packed and dispatched on the same day. Once dispatched with Australia Post, expected delivery times for each region are as follows:
Express Shipping - 1-2 business days - Victoria - 1-3 business days NSW, ACT, SA & QLD metro and most regional areas* - 2-5 business days WA, NT, Tasmania*
Standard Shipping - 1-3 business days Victoria - - 2-6 business days NSW, ACT, SA & QLD metro and most regional areas* - 3-10 business days WA, NT, Tasmania*
*Outer-regional areas may experience slightly longer shipping times
You will receive a shipping confirmation email to let you know you order is on it's way to you! This will contact a click through link to your tracking details with Australia Post, as well as your tracking ID. Please kindly note it may take up to 24 hours for your tracking to be valid with Australia Post.
You will receive an order tracking confirmation email once your parcel is on it's way to you. This will be emailed to the email address used on your order. Please check your junk mail folder in case it accidently ends up there. If you have not received your tracking email or are having issues accessing the link, please contact our support team at [email protected] for further assistance. If you have an online account with us, please log in and you can then access and view your order status under the "my account" section.
We process and pack your order as fast as possible. Unfortunately, once an order has been submitted, we are unable to make any cancellations or amendments. Sorry for any inconvenience that this may have caused. Once you receive your parcel, if you wish to make a return for a refund, please contact us at [email protected] and we will be able to provide a return slip for you. Unfortunately, we are unable to offer exchanges for online orders. If you wish to place another order in the meantime, you may do so at your earliest convenience by placing a new order online. Please see our Returns Policy for more details.
We process and pack your order as fast as possible. Unfortunately, we are unable to make any changes or amendments to an order or it's delivery information once it has been placed. You can attempt to update your delivery address with Australia Post using the My Post Account (this is free to sign up) but please note this will only be available if specified on your order tracking. Once you receive your tracking information, you can then use the tracking number provided to update the address details. Please see below for sign up link: https://auspost.com.au/mypost/auth/#/register
Please be assured that any contact details you provide to us remain confidential in our systems. It is recommended to enter your contact number at the checkout to ensure we can provide you with any updates regarding your order as required.
If you are unable to sign for your parcel upon delivery, Australia Post will determine if there is a safe and secure location to leave your parcel at the delivery address. If they deem that there is not a safe spot to leave the parcel without your permission, they will deliver the parcel to the nearest Post Office and leave a collection card of attempted delivery. You will then need to visit the declared post shop to collect your parcel. Please take your ID and the collection card with you. Please also check your tracking details (provided in your shipping confirmation emailed to you) for further updates.
If you notice that Australia Post have been unable to deliver your parcel as declared "return to sender" on your tracking information (this can occur from time to time if the address is invalid, the person is unknown at the address or if the delivery driver has been unable to access the premises), please contact our online support team at [email protected] for a resolution process.
Unfortunately, we are unable to process any special delivery requests for online orders. Please ensure the delivery address provided is valid and accessible for all deliveries. You can sign up to My Post with Australia Post to track and update your order. This will allow you to request a redirect or safe drop on your parcel (subject to the status and availability of this service). My Post is a free service provided by Australia Post.
If you are not home to sign for your parcel on delivery, Australia Post will re direct your parcel to the nearest Post Shop and leave a collection card. Please take the collection card and your ID with you to collect this parcel as soon as possible. If you required further confirmation of your parcels location, please check your tracking link located in your shipment confirmation email.
We sure do! On each product page you can click through to our size conversion chart. We try our best to provide the most accurate sizing information and conversions, however please keep in mind that due to the nature of footwear, not all sizing, styles or fabrics will fit or feel the same for every individual.
We know you want your favourite shoes to last for a long period of time so here is some tips for taking care of them. Our shoes are made to be worn, storing your shoes for an extended amount of time can result in the breakdown of your shoes.
If you had any specific care questions, please feel free to email our team at [email protected] for further assistance. Please be aware different materials and leathers do require different types of care and we recommend checking specific care instructions first.
- We suggest using a rain and stain repellent to protect your leather, Suede and Nubuck from dirt and moisture.
- Use a cleaner and conditioner to prolong the life of smooth, oiled leather.
- Cleaning - On a regular basis, brush away any surface dirt with a soft brush.
- Drying - Open footwear fully, remove the insole and laces and dry at room temperature. Never expose to heat!
- Conditioning - Recommended treatment depends on construction and materials of the footwear (most treatments do alter colour and appearance).
We currently do not provide exchanges of styles/sizes, you can arrange a return for a refund within 28 days of placing your order, then place a new order for the item you wish to receive. To generate your own return, please visit our Return Centre
We provide an easy-to-use returns system for you to request your return! You only require two pieces of information to request your return:
• Order ID # (can be found in your confirmation email)
• Email address used to place the original order
To generate your own return, please visit our Return Centre
Unfortunately, as we do not have any Julius Marlow stores you are unable to return or exchange items purchased online in store. To return your item through our returns portal and you are welcome to place a new order through our website at your convenience.
Julius Marlow is confident that you will be happy with your purchase. If for any reason this is not the case, we offer FREE RETURNS within 28 days of the order date. Julius Marlow will not take responsibility for returned items not received if registered post is not used. We have 4 conditions of return for change of mind, item(s) must be returned:
-Within 28 days of the order date -Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles -Items must be returned in the original shoe box which must be in the original condition. -Postage is non-refundable
Julius Marlow reserves the right to refuse the return if these conditions are not adhered to.
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem. If you have purchased your product from a Retailer or one of our stockists, you need to return to the retailer with your receipt in accordance with their terms and conditions to have them assess the products. If you have purchased online at www.juliusmarlow.com.au, please view our Refunds and Returns page and get in contact with our online support team at [email protected] so that we can assess your product for you.
Please kindly note once a refund has been processed to your After Pay account, After Pay will then contact you to confirm the refund amount depending on the amount of payments you have made. For example, if you have only paid 2 instalments of your total order value, After Pay will only refund the partial amount paid with them, and then cancel the remaining outstanding amount. This may mean that you would receive a partial refund of your total order value as only that amount was captured from your linked credit card up to the refund date. For further information please see
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products purchased at one of our stockists, you will be able to return to the store to have them assess the product and determine an outcome for you. Please retain your receipt as proof of purchase.
Thank you for your interest in working with us! As a Brand Collective business, we are always looking for qualified individuals. To find out more about career opportunities, please visit the Careers section of the Brand Collective website.
As a member you'll receive exclusive benefits and access to your order details! You can:
o Check out faster when making a purchase. o Check the status of your orders. o See any of your past orders. o Change your account details, including password. o Store any extra shipping addresses. o Subscribe to email updates to stay up to date with our new arrivals, sales and exclusive promotions!
If you have used an account to place your order, to view you order status and history you will need to log in and access the "My Account" tab. This will then allow you to view your order, order status and print a tax invoice.
To unsubscribe, please click the "unsubscribe" link at the bottom of any marketing promo email/poster that is e-mailed to your account or update your mailing preferences under your "my account" options. If you are still finding it difficult to unsubscribe, please do not hesitate to contact the online support team for further assistance at [email protected]
When you have placed an order, an order confirmation screen containing your order number will appear after payment processing. Additionally, you will receive a confirmation email within 15 - 30 minutes. Please be careful when entering your email address to ensure this is automatically sent to the correct person! If you don't receive an email, please get in touch with our customer service team. Be sure to check your spam/junk folder first just in case.
Receive your order now and pay for it with 4 equal payments over 6-8 weeks. Your order will be processed immediately, there's no interest or added fees, and no payment required at checkout. Payment will be automatically taken from your credit or debit card in your equal instalments each fortnight. To find out more details and sign up to After Pay, please visit https://www.juliusmarlow.com.au/afterpay/
A promo code is a series of numbers and letters that gives you to a specific discount or percentage off your purchase when entered at the shopping cart. An example of a promo code could be, "enter promo code '123ABC' in the shopping cart to receive x% off". This promo would come with certain terms and conditions and will often be time sensitive. Promo codes are not to be confused with gift vouchers, which need to be entered at the cart page before checkout. Unfortunately, Promo codes can only be applied in the shopping cart screen at time of purchase. No promotional code can be honoured after an order has been placed. If you are having trouble using a promotional code, please check the terms and conditions to ensure that all items are applicable. If you are still having trouble, please contact our online support team at [email protected]
If you have been notified of an online store credit added to your account, to access your online store credit, please log in by using your e-mail address and password. Once you have added items to your cart, please check out, and your online credit will appear above your order total for you to add as payment (either partially or full amount).
Unfortunately, we do not have gift cards available to purchase online. You can however enter a separate delivery address to your billing address if you wished to send an order as a gift. We do not include a tax invoice in the parcel. In this case, please retain you order number and order confirmation email as your invoice receipt. Please note any purchase that is sent as a gift but is returned to us will refunded only to the original payment method.
You can contact us by sending an enquiry through our Contact Us page or call us directly on 03 8671 1894 and speak to our friendly Customer Service Team. Please ensure to include all relevant details including the below if applicable:
- Order Number - Your contact number - Reason for Enquiry
Our office hours are Monday - Friday, 8.30am to 5pm AEST (excluding Public Holidays).